Refund policy

Any goods returned by the buyer must be authorised by and is at the discretion of the seller. Goods which are authorised for return by the seller but not subject to warranty claims must be of a saleable condition, in its original and undamaged packaging and will be subject to a 10% restocking charge plus any associated costs in returning the goods to the manufacturer, if applicable. No correspondence over returned items will be entered into with any third party. Credit for returned goods will be issued at the end of the month of return or when received by the seller from the relevant supplier.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@caramarine.com. Please note that returns will need to be sent to the following address:  Address: Unit C2, Sampling Floor,
Woodmead Road, Axminster,
GB, EX13 5PG

You can always contact us for any return question at sales@caramarine.com. 

Damages and issues
Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Company warrants that the Goods shall be of merchantable quality, and conform to any specification agreed by the Company in writing and that they will be within the normal limits of industrial quality of such Goods. . The warranty does not extend to any commercial use whatsoever. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been returned and inspected. Caramarine reserves the right to return faulty goods to the manufacturer for inspection and fault analysis prior to replacement or refund. All goods are sold in new condition are warranted to be of merchantable quality and if subsequently found to be faulty or defective will be replaced in the first instance or credited if stock levels preclude replacement and as required by the following conditions:
(a) Only articles with obvious faults in manufacture may be considered for exchange or credit by the seller.
(b) Due to the nature of use, tent poles do not carry a manufacturers warranty unless it can be proven as a manufacturing fault.
(c) We will not be responsible for any losses resulting from the use of any product including any consequential loss or additional costs incurred.
(d) Articles having an unreasonably short life in use following an unnoticed defect will be replaced or credited unless it can be shown that the item:
(i) has not been used in accordance with any instructions provided.
(ii) was sold by the buyer or used for any other purpose than that for which it is described.
(iii) has been used for a period after which “fair wear and tear” is applicable
(iv) has been abused or mutilated by the customer or to any other cause outside the sellers control
(e) it is the buyers responsibility in the first instance to ensure the customer is being given replacement goods or credit due to genuine product defects. Replacing goods or issuing credit to the customers is not the responsibility of the seller and does not automatically guarantee replacement or credit for the goods by the seller.
(f) except in respect of death or personal injury caused by the sellers negligence, the seller shall not be liable to the buyer by reason of any representation or any implied warranty condition or any other term or any duty at common law or under the express terms of the contract for any consequential loss or damage (whether for loss of profit or otherwise) cost expenses or any other claims for consequential compensation whatsoever (and whether caused by the negligence of the seller, its employees or agents or otherwise) which arise out of or in connection with the supply of goods or their use or resale by the buyer except as expressly provide in these conditions.
(g) the companies total liability in contract tort including negligence or breach of statutory duty, misrepresentation, restitution or otherwise , arising in connection with the performance of the contract shall be limited to the contract price.
(h) it is the buyers responsibility to return any defective goods to the seller. Carriage costs for faulty goods returned to the seller are the responsibility of the buyer.
(i) no correspondence over any claim will be entered into with any third party.
(j) The warranty covers all products being used for leisure purposes only and does not extend to any product being used in a commercial environment.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@caramarine.com.

Any items returned within 30 days a credit note will be issued against the invoice, any items returned after 30 days or after payement of invoice, a credit note will be added to your account for future use.